ALATTAR:
A Letter from the Managing Director about the International City Project
Dear Valued Clients:
At the heart of any organization’s success is the ability to adapt to the changing times, and what it brings forth from technological advancement to the dynamics of delivering brand standards and managing customer’s expectations. The latter two are indefinitely intertwined, and while Al Attar Properties in the last months like any organization has had its shares of woes, we stand steadfast in our commitment to deliver our brand promise and to delight those we serve.
Our International City Project in gestation have experienced many a number of challenges. Working in conjunction with the Master Developer Nakheel it has seen an original master plan as illustrated here, and evolved to be an amended and integrated new plan, joining International City Phase II and III.
This new master plan albeit has made an impact on project timelines now showcases a more functional lay-out, promoting a mix-use environment that maximizes owners and investors’ returns and ensures the long term-viability of the region in general, and the area development in particular.
The new master plan as per Nakheel’s communication paved the way for a more community-centered infrastructure from civic facilities i.e., police fire station, library and post offices, to amenities and utilities that factored in educational and religious needs, better transportation access, more open space for a plaza, parks and water features.
At the heart of these changes lies our projects and your property, Toronto, Global Point and Vancouver facing three largest parks and landscape areas in the vicinity.
These dynamic changes and development entail that we revisit our anticipated handover dates. Our Customer Relationship Management System and Team while adapting to measures it must implement, is also undergoing the needed structural changes to serve you better.
We have hired dedicated agents first to update your information on our database so we ensure you get the periodic update that will take you throughout the completion of your
property. We are undergoing systems, process and people innovation so we can respond to you better, cater to and meet your requirements. While these certainly do not happen in the blink of an eye, from this point on, Al Attar Properties will see a level of activity geared towards better customer service.
We have lined-up options and measures our sales team can discuss with you at your convenience. These measures will tackle a new repayment schedule in view of the changes in timelines of the project and handover date.
Appointments can be made with our Sales and Customer Service Department through Ms. Gerly Calica and/or Ms. Menchie Ricafrente between 9 a.m. to 2 p.m. and 4 p.m. to 7 p.m., Saturdays to Thursdays at telephone no: 04-3322233 or at info@alattar-properties com.
Thank you very much, and we hope that you will find merit on our future initiatives and efforts towards a more customer-centric service.
Yours truly,
MAJID AL ATTAR
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