This is all excellent advice, Property Guru. It should be required reading for anyone interested in buying property.
I would add Promptness and Attention to Detail. Nothing annoys me more than having to wait days and days for an answer to a question. I have always made a habit of not going to bed until all of my emails are answered. If I need to get an answer from a developer, I will at least tell the client this so they know that their inquiry hasn't simply been ignored.
So many people fail to do what they say they are going to do when they said they were going to do it too, which drives me mad. The phrase 'I forgot' should not be in an agent's vocabulary.
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