ikqureshi,
I agree with you on the whole, but remember this is a very young industry in dubai. I have just bought a studio in the UK and it has taken 4 months to get my hands on the deeds.
Most developers in dubai have in their contracts that if there is a delay of 6mths or more, they will pay you compensation/interest. If the plan is to earn income from day1 on completion at the date specied by the developer, then a lot of people will be disappointed. My studio in the UK has been empty for 4 mths, i cant find anyone interested to rent it.
But as you say, they can do a lot more to improve their customer relations.
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