If she did not sign a contract then normally the agent would not have been paid. I have NEVER accepted money from a client; it is the Developer who pays after the contract is signed. However, I know some agents who prefer to take money up front to make sure they get their commission regardless. This is deplorable and if that is the situation with Sue then she should take whatever action she feels appropriate. The bottom line is no contract, no commission because the sale never took place.
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