oh i will name and shame dont you worry - i dont care if we have to spend thousands ruining their business - i will do it. Its the principle of the whole thing that bothers me more than anything.
Me and my husband run our own business and if we treated our customers like this we would be in court in a flash! It seems bizarre to me that in our line of business something as simple as fitting a new front door is covered by all sorts of government rules and regulations and you have to provide deposit protection insurance to your customers etc... but a trade that involves much larger sums of money etc dont need to comply with anything......
If the agent did the decent thing and opened negociations with us regarding the refund this would be acceptable. I am not unreasonable and even gave them the option of negociating a canx fee but they werent interested - pure greed on their part.
|