I had a HUGE issue with water connection. I paid the DEWA security deposit direct to DEWA itself, but the moron who is in-charge of turning on the water will not go to do his job until you complain a lot. The only way to comfirm water supply is to go into your apartment again and again to check. Rumours are the guy takes bribes, although the guy finally showed up and did it after 3 weeks because he must've realised I have a relative in DEWA. MY advice is not to pay any bribes and keep complaining to DEWA customer service (dewa.gov.ae) if this happens to you.
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