Not only is that a bad way to do business, it does seem that the company is PASSING OFF, which in lay persons terms is duplicating or copying a businesses name.
ie. trading on RIGHT MOVE, the largest companies portal. ie. the bad service you get on this company could be implied against the big corporate brand.
So you have 3 solutions
1. Keep pestering them for money back
2. Send some people around (legal entities, debt collectors)
3. Report to right move as you had negative experience with them and that it may reflect on the right move business.
Good luck. Is sad there are more dodgy agents than serious ones in the market.
Is it time for regulation.
Actually phil it is, you can actually get these people jailed. Please view an article I have in the spanish section.
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