Just thought I'd add my twopennath. We purchased through Property Gems, based in Manchester. Elena has been very helpful she always finds out any queries we have and gets back to us quickly either by phone or email. Peter Mitry is an associate of Elena's and he is based in the Hurghada district so, now we're progressing with our purchase, Peter tends to be our main point of contact. This said, I am confident I could phone/email Elena tomorrow and she would still assist me. Peter is a very active member of this forum, offering his services to all, he always answers any private messages, forum enquiries and indeed email efficiently and quickly. I would definately recommend both Elena and Peter to any new purchasers out there