Nakheels idea of customer service

[tbashir]

There are rumours that several buildings in the Gardens will be demolished to create new highways. Tenants living in some buildings in the Gardens are being told they have to move out in June.
When the tenants rallied together and held a meeting at a local cricket ground a security guard started taking pictures of everyone in the crowd and the Nakheel representatives first reaction was to ask.. "Did you get permission to meet here?".

People are worried that they may be thrown out of their accomodation and when they try to do something about it Nakheel just tries to bully them and record evidence of who was there.

If they behave like this then they are not going to care at all if a group of International City customers have concerns about high service charges.


Gulf News Report

[tbashir]

In case Nakheel manage to get the report pulled from the Gulf News website here is the article in full..

Families face eviction

By Mahmood Saberi, Staff Reporter


Dubai: A group of residents in The Gardens, Jebel Ali, on Friday started a desperate "Save Our Homes" campaign after they heard that their apartments will be torn down to build a highway.

Angry, bewildered and puzzled because of the silence from the management of the Nakheel township, dozens of tenants met in the main cricket field yesterday morning to chalk out a strategy and a signature campaign to reach the proper authorities.

The management of The Gardens is keeping mum on the issue and earlier told Gulf News it does not have any comment. But some residents said they were told their tenancy contracts would not be renewed.

To further confuse the issue, other tenants said their contract was renewed for a year, but were told to vacate their homes by June this year. Farah Haider said her tenancy contract was renewed till November this year.

One tenant living in building 36 said he also recently signed a new tenancy contract in the first week of December last year, which is valid for the next 12 months. "My first cheque has already gone out," he said, meaning that The Gardens management has encashed his first installment cheque.

As the informal meeting got underway, a security guard started shooting pictures of the crowd. A little while later a representative from Nakheel came on the scene and asked the Gulf News photographer to accompany him. "Did you get permission to meet here?" he asked.

He later softened his stance when told that residents do not need any permission to gather in the open playground. Nakheel is also the builder of Dubai's iconic project, The Palm.

Over 10 buildings behind the Ibn Battuta Mall will be affected if the rumours of the road project are true, which means that over 300 families will have to find new homes.

"This is a humanitarian issue," said some of the residents, many of whom are long-time residents in the three-bedroom apartments.

One tenant said he was told that the buildings will be torn down for a multi-lane highway or a Metro station. A few kilometres away on the Shaikh Zayed Road, a temporary sign has gone up with the words, 'Nakheel Station'. Nearby are the massive pylons for the Metro line.

According to the Roads and Transport Authority website, the Metro's Red Line will run from Al Karama, pass Burj Dubai, the Marina, Ibn Battuta and carry on to the Jebel Ali Industrial Area.

Residents say the RTA has other options rather than destroy their homes.

Earlier in February last year, residents in the Emaar townships of The Meadows and The Springs had met with RTA officials over its plans to run two highways through the area. One road is planned to run from Zabeel to Jebel Ali, cutting through the exclusive Emirates Hills development.

The other road runs from Zabeel to Ibn Battuta shopping mall in The Gardens, passing through the Greens and cutting through the Lakes and the Meadows.
Your comments

I have been living in the Gardens for the past four years and not knowing what tomorrow holds has been very stressful on our daily lives lately! Whether it be an extension to the mall or a highway I'm sure there are smarter alternatives than destroying 300 homes! Where are we supposed to live? We can't afford paying Dh100, 000 + for rent! Come on Nakheel, it seems roads and malls are more important to you than having a roof over the 300 families you are destroying!
DM
Jebal Ali,UAE

Well, it is all about building a society that will gain the trust of people. A society that respects human rights and builds a strong law that leads to this respect. I'm a Gardens resident and if this story turns to an end where my neighbourhood is not properly respected, I will leave not only the Gardens, but the whole country. Development of Dubai is a good thing. However, this should not be done on account of the people that contribute to this development. If the project has to go ahead, proper compensation should be granted to the victims of this act.
Younes
Dubai,UAE

As a tenant we don't have any rights, if they want us to move we cannot do anything except leave our golden memories. The owner has every right to do that. We should not forget that this is good for the UAE, from where we are getting our bread and butter. We don't have any right to make problems, we have to leave and move to a new place, after all no one has come in the world to stay forever.
Reddy
Dubai,UAE

Am also resident of the Gardens. Today we also heard rumours that no roads will be built but rather expanding the mall of Ibn Battuta from the Gardens side of the Mall, shifting the main road lane to the buildings that are planned to be destroyed, and building more parking s**** for the Mall. This is not a fair play just to throw out approximately 300 families, and on a very short notice basis. Residents have invested in the Gardens four years ago when it was a deserted area, but had the hope (as published) that it will be a landmark in Dubai. When it came to what it is now, residents are asked to evacuate after they have relocated their families, jobs, schools to live in the Gardens.
F. Soueid
Dubai,UAE

As one of the residents likely to be affected by this proposal, I still have not got over the shock. Like the other residents of the Gardens, my life has also been built around this area; my place of work, the selection of school for my children and my financial planning for the next five years. This is the only place in Dubai which has reasonable rents for middle class families. The sad part is that the Gardens management has not been completely transparent in their information and have been selectively leaking information, which has added to the confusion and rumours. We are really devastated by this news.
A.S.
Dubai,UAE

It nice that people got together to face this problem, and am sure that the RTA are wise enough to come up with an idea to solve this problem. However, this story shows how property managment compnaies care not about anything but thier own gains... "do you have primission?" says thier represinsitive... what an approach!
O.W.J. Ahmad
Abu Dhabi,UAE

[tbashir]

Same story different newspaper..

Home discomforts » 7DAYS General and Local News, Dubai, Abu Dhabi UAE

[nima]

All I Have To Say Is Luck Should Be On Your Side In Dubai In Every Day To Day Endeavour As The Authorities Have No Sense Of Consideration For Expats Worries!!

[wayneis]

Just to clarify Nakheel allocate one day of the week for training staff. ( Unfortunately as an end user Customer service is very disappointing and lacking)

I was told when I asked the staff on the general switch board number how long it would take to answer an email

"10 Days"

Yes you read correctly. Come to Dubai you will understand that the customer is not given priority.

This happens in all Areas be it Banking , Real Estate the Travel and Leisure Industry and of course the big one here is Drivers on the Road.

As we like to say welcome to Dubai

[wayneis]

Just to let you know how customers are treated by Nakheel when you mention International City

Nakheel :Sir we only provide information to building owners please contact your building owner

Me: I am getting conflicting information, building owner says Nakheel is the problem

Nakheel: Sir we only give informtion to building owner

Me: I was given a number to call 04-3693191 I have rang this number every day for the past 3 days left a message and no response.

Nakheel : Sir try Mrs Nasreen at the Nakheel Unit Registration Office 04-3686964

Me: Every time I am given a number the message "please leave a message will greet you followed by sorry this mail box is full you can not leave a message"

Nakheel: You have a nice day Sir
Me : Ringing 04-3686964
.....Answer : Sorry I am out of the office please leave a message..followed by Sorry this mail box is full if you know the required extension number please dial now.....

Me: .....click......

[ikqureshi]

It is for this very reason i am outta there. Well done Wayneis for again promoting the absurd levels of customer service from one of the worlds largest construction companies.

[wayneis]

letter to 7 days Read the link here for comments from others

Why so many delays with my new apartment?


Permanent link | 18 responses | Published on: Friday, 2nd February, 2007

I am appealing for help.. Does anyone know what’s going on with Nakheel’s International City?
In May 2006, I, as many others in Dubai, were attracted to the much advertised offer of buying our own flat for less than we are currently renting.
It all looked fantastic as we were told the flats were scheduled for occupancy by the end of August 2006, my rental contract was due to expire in December so I was assured that the flats would be well and truly ready before then. I thought it pretty normal for Dubai when I was told that it would actually be at the end of October.
However, as the months were passing by, my annual rent became due and guess what; the flats are now promised for the end of December. I managed to extend my rent for one month, again trusting what Tamweel were quoting.( I am obviously too naive as they then quoted the 31st January and again I believed them).
Well guess what, today they say the end of February. I called a site agent from Nakheel who say’s it’s more likely to be another three months.. Tamweel are not commenting, I want to cancel so that I can use my deposit towards my rent to avoid eviction but Tamweel are not willing to help.. Does anyone know what’s going on? Surely I am not the only one taken in by this deal.
Homeless and Helpless
Dubai

[wayneis]

This is a add run in todays Emirates Today Newspaper in some Overseas Countries ( Australia , England America ) would be called fraudulent advertising.
In case you need some help spotting the misleading advertising
A...The photo is not representative of the International City Apartments

B... Rent price starting from 31,000 AED is misleading as you just can not get an apartment Instead you are placed on a waiting list with a promise to be called back.

C... Over 1 month and still no call back from Nakheel

D... No mention of sewage plant located next door

Sewerage plant would be on the map at the close to D67 point If The compass position is accurate this would place it in an approximate South Easterly Direction which would mean that when the wind blows from this direction England cops it sweet while the Persia Section is some what protected...

[gtmash]

I doubt they're renting out for 31k. They'll probably tack on the 5k service charge after the contract is signed. Maybe even a 2k "administration fee." Every year.